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Do you or someone you know need help paying for Medicare coverage? 

If so, the Extra Help Program may be able to help!


CSS is your Official SHIIP Counselor

The Seniors’ Health Insurance Information Program (SHIIP) counsels Medicare beneficiaries and caregivers about Medicare, Medicare supplements, Medicare Advantage, Medicare Part D, and long-term care insurance. Our counselor offers free and unbiased information regarding Medicare health care products. We also help people recognize and prevent Medicare billing errors and possible fraud and abuse through our NC SMP Program.

Since the program’s creation in 1986, SHIIP has become a role model for other states and has received two national awards for "innovative" and "exemplary" service.


Call for an appointment at Community & Senior Services of Johnston County (919) 934-6066 at 1363 West Market St., Smithfield, NC on Monday-Fridays, 8:00 - 5:00.

We also have workshops at some of our senior centers. Appointments must be made for these also, so be on the lookout at your nearest center's list of events. (These will be listed in our bi-monthly newsletter available on our home page.)


Or you can call:

855-408-1212 (toll free)

Choose from the list of questions below or call the above national number for questions.


  • How do I contact SHIIP and find out what’s going on with the Program?

  • I’m new to Medicare, what do I do?

  • Is there help available to pay for my Medicare Part B (health insurance) premium?

  • Are you considering purchasing a Medicare Supplement Plan that is designed to work with Original Medicare?

  • What is a Medicare Advantage/Medicare Health Plan (Medicare Part C), and do I need it?

  • I need a Medicare Part D Prescription Drug Plan. What are my options, and is there help available to assist in paying for my medications and/or premiums?

  • What are my options if I am on Medicare due to a disability?

  • Will Medicare cover any of my diabetic supplies or durable medical equipment?

  • Do you have retiree employer group health insurance plan (EGHP) that will continue beyond your 65th birthday?



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Smiling Grandpa

"I am honored to assist my community with occasionally difficult and confusing decisions.
Let me help navigate the way."     
~ Caroline McLeod

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